How AI Voice Agents Cut RTO With COD Confirmation Calls
Why multilingual AI calling is changing e-commerce operations in India.
8 Sept 2026, 1 min read, by Siviiy Admin
The COD problem
Cash-on-delivery orders that get refused at the door (RTO) cost Indian e-commerce brands dearly in shipping both ways.
Confirm before you ship
An AI voice agent calls every COD customer shortly after the order, confirms the order and address in the customer’s language, and flags doubtful orders before dispatch.
Why language matters
Customers answer more openly in their own language. Siviiy Voice speaks Hindi, Gujarati and English and switches mid-call when the customer does.
What you get
Every call is logged with an outcome (confirmed, cancelled, reschedule, wrong address), so your team only handles the exceptions.